General News

...and the Occasional Rescue

November 30, 2011

When I started out in this business I have to admit, I did not think it would be high-stress, emergency type work. Over the last 10 years I've found out otherwise.

There's no getting around it, sometimes things go wrong for businesses/organizations with websites. Here's a few of the scenarios I've run into.

  • a domain name has expired and the email address it was registered with no longer exists.
  • a domain was registered by another company on a client's behalf, but all ownership and registration of the domain is NOT in the client's name (even though THEY paid for it).
  • a client's hosting provider fails to pay their own bills, and now the clients site is offline (this is particularly ugly).
  • your well meaning webmaster does not have the time to update your site... but never actually tells you this
  • client does not have the login information for their domain registration or their hosting account, and does not have the FTP information either.
  • your webmaster was never actually cleared by the ward he resides on to interact with the public (it happens).

By no means does this cover every scenario, but these particular instances come up a least a couple of times a year for me.

All is not lost, but it does take some time and in some caases a great deal of effort to forensically sort things out and get you operational again, so, just be prepared to pay for someone's time to help you out with this sort of thing.

I wouldn't want to make a career out of this kind of work, but I do take great pleasure in helping a new client get out of a pinch and into a solution, and relationship, that will serve them well for many years to come.

On that note, congratulations to the good people at 4 Paws Bakery, www.4pawsbakery.ca, on their new site and for taking that leap of faith to go with a very well established hosted solution in Shopify.com.